‘We have a new winner of the stupidest guest of the year’: Woman demands hotel room even though she booked for it 2025, front desk receptionist is not having it

Author image for Elna McHilderson
Elna McHilderson • Managing Editor
Nov 21, 2024 1:00 PM EST

Poor front desk receptionists at hotels really have to handle the most unruly Karen tantrums known to the industry. It's like they are a lamp, and Karens are moths. They just keep on coming. If you want to know how to handle a Karen situation, then definitely ask a hotel receptionist. Hotel staffs are over their ridiculousness. Take for example, this Karen in this Reddit story who "accidentally" booked a hotel a year in advance. She shows up on the date of her booking, but a year prior. The front desk person tells her this and that they are completely full, so there is nothing he can do. She, of course, freaks out and blames the staff—because, lord knows it wasn't HER fault! The receptionist maybe or maybe not had some power to fix this situation, either way, how she was acting, she threw her self right down a path of self destruction. He not only brought up the email confirmations that triple checked and had her confirming that the date was correct, he also got her banned from the hotel. So now she couldn't even come in 2025! Gotta love it. Read the entire situation unfold below! 

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  • 01
    "She thought I couldn't do it. well...." tarifa al publico
    via Unsplash+ (and Getty Images)

    This image is for illustration only, and the subjects are models; the image does not depict the actual subjects of the story.

  • 02
    We have a new winner of the stupidest guest of the year For background we get alot of future bookings 9 to 13 months in advance. Weddings, concerts etc. So it's not totally uncommon to see a 2025 booking in 2024. When it's more than 12 months ahead I tend to contact the guest to confirm dates as we often are 100 per cent Friday/Saturday and someone booking 2025 when the want 2024 means no room for them. Last Saturday night we had a 2025 booking made about 2 weeks ago (15 days to be exact)
    via birdmanrules
  • 03
    Sold out since about April, concert etc. I had sent them a message saying We have received your booking (third party) and wish to check it is for 2025, not this year. She wrote back, that's correct. Well guess who turned up? She walked in presented her paperwork showing 2025, was advised that is for next year, not this year. Said we'll it's your fault it allowed me to book (third party). I took over and took the printed reply showing I had contacted her and she confirmed the date.
    via birdmanrules
  • 04
    This enraged her, she said, my replies to emails are private and you cannot show them to anyone including me. I demand my room. Do it now. Short answer back was, you are booked in 2025, I will have the boss contact (third party) and cancel that booking, you are no longer welcome in this hotel. Any bookings will be automatically cancelled. She thought I couldn't do it, well.... Daytimes are fun
    via birdmanrules
  • 05
    chickgonebad93 On what planet is a conversation, online or otherwise, so private that it can't be shared between the parties in the conversation? Oh that's right, the Crazy Place. birdmanrules OP I think she knew I had checkmated her and grabbed onto anything to make her look right. She didn't think that the person who contacted her would be there I suppose. The FDA training the new girl said my name and pointed to the screen. I leave notes when I send and get replies to things. It was a good ex
    via chickgonebad93
  • 06
    SkwrlTail Said we'll it's your fault it allowed me to book (third party). Well, yes. We do allow guests to book their chosen dates in advance. We also allow the third party sites to facilitate such things. This is how hotel reservations work. I'm failing to see why this is in any way anyone's fault but the one who deliberately selected a date twelve months in advance...? But yeah, she was clearly hoping she could pull one over on you. That you wouldn't look too close at the reservation enough fo
    via SkwrlTail
  • 07
    birdmanrules OP I'm failing to see why this is in any way anyone's fault but the one who deliberately selected a date twelve months in advance...? I actually think you are right. We were booked out for Saturday when she booked. It's very possible she intentionally booked a yr ahead as she was always going to try it on. I originally thought stupidity, but now you say that, could have been trying to con a room in a sold out town. She certainly was "irate". Intentionally I am not repeating the slur
    via birdmanrules
  • 08
    MeatofKings Thank you for the feel good story of the day. What an entitled (you can't read my email to me, Ha!) chancer! She knew exactly what she was on about. She probably even timed her arrival when she thought it likely you hadn't distributed all the rooms yet. So glad you slapped that down so she might think twice about trying it on again.
    via MeatofKings
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    Believe_Steve That's MY private conversation. You cannot divulge it to anyone, not even ME! Oh my lord, that is effing hilarious! birdmanrules OP She wanted the privacy Act so private that even she wasn't allowed to be told. Best quote in eight years. Well nearly 30 years.
    via Believe_Steve
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    Overall-Tailor8949 Hopefully manglement would make your promise of her being added to the DNR list come true! birdmanrules OP Already added, confirmed by both the GM and CEO who was told by the linen mam who does the pickups and drop off of the hotel and groups linen to the laundry. The walls have ears here
    via Overall-Tailor8949
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    stoneshadow85 "Your fault for letting me book" laughs in broken shell of a human being Not really far fetched though, since it's also our fault the hurricane hit us, causing critical damage to our building - and the city, causing a complete power loss, which necessitated us evacuating the building. Our fault. We forgot to turn on the freakin' hurricane forcefield. Here's 500 points & a lukewarm Aquafina. So yeah totally believable that they think you should have had super covert booking ninjas s
    via stoneshadow85
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    KylOtheHutt Don't recall getting a call or email about the wrong year, but definitely remember getting them about the wrong city (think Portland, Oregon vs Portland, Maine). It was humorous when they'd blame the mistake on us even though they booked the reservation online or third party. MrsNikolaiWolf I've had the wrong city before! The "guest" had meant to book for Portsmouth, England, but booked for Portsmouth, New Hampshire, USA. We shared a laugh, I told her to call the OTA she'd used and I
    via Kyl0theHutt
  • 13
    Fast-Weather6603 I still believe my guests take the cake. I get a call at least three times a shift regarding "my tv isn't working." TV isn't working means it's on HDMI1 instead of HDMI2. Seriously. Do these people not have TVs at home? Especially the boomers. I know they use HDMI because that's how you get into a cable or satellite input and that's what they all still use!! Especially around here, next to the largest Native reservation in the nation; literally EVERYBODY and their GREAT GRANDMA
    via Fast-Weather6603
  • 14
    0278 I have a sweet story regarding this same situation. We were FULL one night plowing away at check ins when in comes this couple whose reservation is not in the arrivals list. Lo and behold ofc it's for next year. They were shocked of course but tried to make it into a self depracating joke. See, they were on a romantic getaway and this trip was really special for them and this was not the first thing to go wrong, cancelled flights, closed restaurants, sh weather... I figured, since sweet gue
    via 0278
  • 15
    had one room that was still dirty and not bookable as it was supposed to go out of service for some maintenance in the next week. I told the guests my plan, said it is a category lower and it has twin beds but it has a bath and a good view and it's theirs in an hour if they want it. They were incredibly thankful and said of course, lock it down, they can wait however long it takes they just want to stay here. They had a great time and left a glowing review afterwards. Moral of the story - be nic
    via 0278

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